FAQ

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FAQ

ATMs

  • Q.Where can I find AEON Bank ATMs?

    A.Please check on the AEON Bank website for details.
    https://map.aeonbank.co.jp/aeonbank/?lang=en

  • Q.Can I withdraw Japanese yen with an overseas-issued card?

    A.Overseas-issued cards (China UnionPay, MasterCard, Maestro, Cirrus, Visa, Plus) can be used at many ATMs. Please use the ATM Locator on the AEON Bank website to find ATMs accepting such cards.
    https://map.aeonbank.co.jp/aeonbank/?lang=en

  • Q.How much can I withdraw with an overseas-issued card?

    A.You can withdraw up to 50,000 yen at a time.

  • Q.What language options are available at AEON Bank ATMs?

    A.Seven language options are available: English, French, Korean, German, Italian, Portuguese, and Chinese (traditional and simplified).

  • Q.Is it possible to use an ATM interphone to ask questions in a foreign language?

    A.ATM interphones can be used in English, Chinese, Korean, Spanish, and Portuguese.

  • Q.What hours are AEON Bank ATMs available for use?

    A.Hours of availability vary depending on the business hours of the location in which they are installed.

  • Q.Are any fees charged for using an overseas-issued card?

    A.The withdrawal fee depends on the card issuer. UnionPay cards incur an ATM fee of JPY 75 (tax included) per withdrawal in addition to the issuing company's fee.

  • Q.Can I withdraw foreign currencies at AEON Bank ATMs?

    A.Foreign currencies are not available.

Services

  • Q.Do AEON Bank branches have foreign-language support?

    A.Some AEON Bank branches have staff who speak English (or other languages), but they may not always be available. We recommend visiting a branch with someone who can understand Japanese.

  • Q.What are the opening hours of AEON Bank branches and offices?

    A.Hours depend on the branch and the type of consultation. Please refer to our website for details.
    https://www.aeonbank.co.jp/branch/

  • Q.Are there any AEON Bank branches or offices overseas?

    A.AEON Bank has no overseas branches or offices.

  • Q.Does AEON Bank provide overseas remittance services?

    A.Remittance services are not available.

  • Q.Where are AEON Bank branches and offices located?

    A.AEON Bank has branches and offices all over Japan. Please refer to our website for more details.
    https://map.aeonbank.co.jp/aeonbank/